Cisco
Technology
Sales
Cisco Renewals Manager Workshop (CRW)
This training workshop provides an overview of Cisco Renewals Manager and how partners should use it to accelerate and facilitate recurring revenue deals. The course also discusses Cisco’s system tools designed to drive positive customer experience and how they tie together.
About the course
Prerequisites:
The knowledge and skills that a learner should have before attending this course are as follows:
- Familiarity with the Cisco Partner Model
Course Objectives:
Upon completing this course, the learner will be able to meet these overall objectives:
- Explain Account Team Roles and Working Models
- Discuss Strategies for Driving Recurring Revenue with Service Contracts
- Support Customer Experience using Cisco Renewals Manager
- Support Customers through the various stages of the customer lifecycle
- Review Financial Models and Transactional Tools like CCW
- Understand Smart Licensing and Smart Accounts
Course content
Course Outline:
- Exploring and Understanding Account Teams and Working Models
- Renewals Strategies for Service Contracts
- Customer Experience and the Customer Lifecycle
- Lifecycle Stages Explained
- Lifecycle Financial Taxonomy
- Business Architectural Value Overview
- CX Portfolio Overview
- CCW & CCW-R Overview
- Smart Account and Smart Licensing
- Licensing and Enterprise Agreements
- Health Index Dashboard Overview
- Success Plan Overview
Who Should Attend
The primary audience for this course is as follows:
- Channel Partners
- Partner Support Specialists
- Distributor Support Specialists