This is a 5-day course is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.
Duration: 4 DaysCourse Objectives:
- Important Windows 11 features
- How these features are used in an Active Directory
- How to troubleshoot these features
Module 1: Introducing Windows 11
- Overview of Windows 11
- Recommendations for typical troubleshooting procedures
- Troubleshooting installation and deployment
- Introduction to management and troubleshooting tools
Module 2: Administering Windows 11 Remotely
- Using Windows Admin Center
- Using Windows PowerShell
- Implementing Remote Management
Module 3: Troubleshooting Startup and Performing System Recovery
- Recovering Windows 11
- Configuring the Registry
- Troubleshooting Windows 11 startup
- Implementing and troubleshooting BitLocker
- Troubleshooting OS service Issues
Module 4: Troubleshooting Devices and Device Drivers
- Overview of hardware troubleshooting
- Troubleshooting device drivers
Module 5: Configuring and Troubleshooting Network Connectivity
- Configuring network connectivity
- Troubleshooting network connectivity
- Implementing and troubleshooting name resolution
- Implementing and troubleshooting remote access
Module 6: Troubleshooting Group Policy
- Overview of Group Policy
- Resolve GPO application issues on client devices
Module 7: Configuring and Troubleshooting Security Settings
- Implementing network security
- Implementing Windows 11 security features
- Configuring and troubleshooting user accounts
Module 8: Configuring and Troubleshooting User State
- Implementing and troubleshooting user state
- Implementing and troubleshooting Folder Redirection
Module 9: Configuring and Troubleshooting Resource Access
- Configuring and troubleshooting file access.
- Configuring and troubleshooting shared folders.
- Implementing and troubleshooting Work Folders.
- Managing and troubleshooting printers.
- Recovering files.
Module 10: Troubleshooting Apps
- Troubleshooting desktop apps
- Troubleshooting app compatibility
- Managing UWP apps
Module 11: Monitoring and Maintaining Windows 11
- Monitoring Windows 11
- Optimizing Windows 11 performance
- Managing Windows 11 updates
The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.